Is Customer Service Dying? In a conversation with Doug Wilder, a certified business coach and owner of Wilder Business Success, Inc., I was lamenting on how two well-known Jacksonville companies have come up short on their delivery of customer service. But Doug reported how he was currently involved in coaching sessions for another major national retailer that was going in a positive direction. His task involves working with the company’s top corporate officials to enhance their leadership and customer service skills and to help guide a path for everyone being on the same page for company success. After hearing about his process and his success record, it was encouraging to know there are still companies, even large corporations, that are making the effort to give customers a great experience. Doug has been in the coaching business for over 25 years, working with CEO’s, company presidents, management groups and individual entrepreneurs for large and small companies. If you want to unlock the potential for you and/or your business, I suggest contacting him at doug@wildersuccess.com, call 904-705-4567 or visit his website at WilderSuccess.com. The “lunch with Les” photo shows Doug Wilder on the left.
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